For buyers from CIS countries and far abroad:
Delivery is made by Ukrpochta at 100% prepayment through MoneyGram, Western Union, direct payment on our site from your Visa or MasterCard card only after the formation of your order (Minimum order amount for sending abroad is 100 Euro)
For buyers from the regions of Ukraine:
After receiving the order, we process it in the order of the general order.
Collecting the order can take from 2 hours to 4 working days, depending on the number of positions and the total number of orders.
After ordering and checking the availability of the ordered goods, we will send you a mobile sms (email) with a bank account and the total amount for payment in Privatbank. As soon as the money comes to our account we will send you a parcel of the transport company you indicated ("Nova Posta" - senting daily, "InTime", "Ukrpochta").
If our products need you very urgently, please let us know by phone and we will try to take into account your wishes.
1. The order will be accepted for processing only if it has full information about the recipient (name, city, mobile)
2. When placing an order from 1500 UAH. Delivery on the territory of Ukraine to the warehouse of the transport company is carried out at the expense of the seller. (Delivery only at the buyer's expense: if the order contains: very bulk goods, goods at wholesale prices, a discount in the order of more than 80 UAH, as well as courier delivery).
3. The Internet store is not responsible for the work of transport companies and Ukrposhta.
4. The minimum order amount for Ukraine is 100 UAH.
5. The guarantee of our obligations to you is a bank receipt for your payment.
6. Your order can be formed no more than 48 hours, after this time it will be disassembled and canceled.
8. After payment of the order, please let us know by phone or by e-mail.
9. After sending your cargo (order), we send SMS (letter to e-mail) with the registration number to you on the phone or email (within 24 hours), if you do not receive SMS because of the work of the mobile operator - be sure to call us and we will dictate to you number of waybill of your parcel.
10. You can pay for the order through "Privat24", in the bank term of Privatbank (replenishment of the card), in the iBOX terminals we recommend replenishing our "Monobank" card, because then you do not pay the commission of the bank (the card number is provided upon your request)
11. Payment directly from the site from any card of the world Visa / Mastercard (valid for Ukraine and for countries all over the world, only when we have completed the order and it is ready to be shipped)
Payment through a secure system of certificates and connected to our direct online store direct payment system. With this method of payment, a payment is charged for money transfer from 1% (for PrivatBank cards) and 3% (for Visa and MasterCard cards)
Our site is connected to PrivatBank's secure electronic payment system, which allows us to pay for our services using any Visa and MasterCard cards issued by any foreign banks. The system of secure electronic payments is implemented on the most modern security standard - 3D Secure, which will ensure the maximum security of your payments to the Internet.
For buyers living in Kiev:
1. We have targeted delivery by courier service (from 40 UAH), as well as "New Mail" to any closest branch to you or targeted delivery (from UAH 30).
2. Pickup: You can visit our office-warehouse and on the spot choose the product you need and immediately purchase it. Visiting office-warehouse is desirable on a preliminary call and the agreement of the exact time
Before the trip to our office, please agree on the date and time of your visit. First of all, it is necessary to save your time, because in the office there can be a reception of a new product, or an employee who can provide you with the necessary services will be busy with another client.
Note: Since colours can vary depending on your device’s monitor settings, we recommend buying our Colour Chart so that you can check the colours with you own eyes before proceeding with the final order.
We are against the pollution of our planet with plastic bags, so we try to use them as little as possible by folding the same wool into one bag, rather than each shade separately (but if you need us to form everything individually, please inform our manager).
Dear customers. For the smooth operation of our office-warehouse, customers with signs of ODS (cough, runny nose), as well as "only ill" - will not be served (No exceptions). You simply can order the delivery of goods courier.
Thank you for understanding.
If you are planning to make a wholesale purchase - let us know so that we can provide you with more time for a thorough purchase.